Reviews of ClickPost Shipping Aggregator
Honest Reviews of ClickPost Best Shipping and Logistics Aggregator for eCommerce Companies
As an e-commerce business, you can never have enough shipping solutions available at your disposal. There is no part of the delivery process that is beyond improvement. That’s why ClickPost caught my eye. Like many shipping aggregators out there, they provide a unified platform for viewing and managing orders across multiple carriers for all-size eCommerce businesses. But that’s just the tip of the iceberg.
Unlike the traditional eCommerce shipping or logistics or courier aggregator, ClickPost never stands between you and your logistics companies and lets you maintain full control over your supply chain and shipping needs, all the while providing you with streamlined and automated solutions to handle everything from manifestation to customer feedback post-delivery.
For medium to large enterprises, ClickPost is the go-to software to ensure your shipping needs are met with absolute efficiency. Reviews on G2 have hailed it to be “powerful and efficient”, with a dedicated focus on improving customer experience, and providing resolutions for any last-mile delivery issues and delivery exceptions. One reviewer, whose daily order volumes are in the thousands, especially showed appreciation for the analytic capabilities of the product.
On that note, let’s take a deep dive into the different product features that the SaaS-based company ClickPost offers and how these features have been helping ecommerce businesses all across India to provide customers with the best shipping experience.
AI-Based Engine For Carrier Recommendation and WayBill Generation
Once an order has been placed on your website or platform, the first thing you’d need to do is determine which Courier Companies in India are best equipped to fulfill that order. This is where ClickPost’s AI-based recommendation engine steps in.
It can be configured to analyze static rules in accordance with the dimensions and weight of the shipment. However, for the discerning enterprise, this may not be sufficient.
There is also an option to configure rules based on your specific business priorities. This can include metrics reducing RTO or reducing shipping costs, depending on your needs. Accordingly, the AI-engine will determine the right choice for you.
The next thing that happens after your shipping partner has been selected is manifestation of the order. ClickPost is partnered with over 120+ shipping partners and has already integrated with their numerous different APIs.
So you only need a single API to be integrated by ClickPost to streamline the process of order manifestation. This single API will create the order on the shipping partner’s platform, generate the AWB (airway bill), print the shipping label, and assign the order for pickup.
Tracking Orders
ClickPost maintains a single page where all orders can be viewed across all partnered shipping companies. APIs are used to pull in real-time tracking updates from shipping partners on a regular basis, throughout each day.
ClickPost has 2 mechanisms that help customers stay informed about the status of their order. The first is their customizable tracking page, which can be designed to display your brand. It is extremely user-friendly which keeps customers coming back to it to see what delivery milestones their order has crossed.
It’s also a branded tracking page, so you can display multiple ads and graphics promoting various sales and exciting offers your business is offering. Since customers typically check the tracking page 3–4 times while waiting for delivery, this is an excellent way to push cross-sales during a customer’s post-purchase journey.
The second way ClickPost helps you keep your customers updated is by sending timely notifications on delivery milestones to your customers via numerous different channels, including SMS, WhatsApp and Email. This basically means your customers avoid frustrating moments where they don’t know where their order is. This accordingly reduces the number of WISMO queries you receive.
NDR Management
Every business needs to focus on NDR management or they will eventually find themselves facing an unbearably high RTO%. NDRs (non-delivery reports) are notified to enterprises after an initial failed delivery attempt.
These can happen for a number of reasons,such as an incorrect phone number or address, because the customer was unavailable, or because the customer refused to receive the item. Whatever the reason, a good NDR management system can help you turn most of those failed deliveries into successful one.
Its NDR management system is seemingly simple yet legendary. As the company that pioneered the e-commerce NDR management movement in 2015, it handles non-delivery reports with strategic precision.
When an NDR is first notified to the shipping partner by the delivery agent, ClickPost’s APIs pull the information from their platform immediately. This information includes the reasons for the failed delivery attempt.
After this, ClickPost sends an SMS and an email to the customer to obtain the information needed to complete the delivery in the next delivery attempt.
For example, if a delivery failed because the phone number given by the customer was incorrect and the delivery agent could not contact the customer to find the address, the customer can provide the correct contact information or a landmark to make locating the address easier for the delivery agent.
These inputs are automatically pushed to the shipping partner platform. After each delivery attempt, automated follow-up messages are sent via multiple communication channels (email, SMS, WhatsApp), to ensure the order has been duly delivered.
This can go a long way in reducing RTOs and increasing customer loyalty, as your business is proactively working to ensure they receive their order, regardless of initial hiccups.
Returns Management
Having a seamless process for returns is a surprisingly important part of ensuring good customer experience. Many customers want the same ease in online shopping as they get going to an actual store and being able to easily return items is a part of that process. ClickPost helps in 2 ways here.
For enterprises that do not have a page for returns on their storefront, returns would typically have to be communicated by customers personally and then manually handled.
ClickPost enables you to provide a front-end platform to customers where they can place return requests. You will then receive those requests on your back-end, which will initiate the shipping process for the returned items reverse journey. The tracking status of the returned order can be viewed in the Returns section of your dashboard.
In case you do have a Returns option on your platform where customers can place return requests, these requests will be automatically updated on your dashboard, where you can initiate its reverse journey and track its movements. This dashboard allows you to manage and customize your returns easily.
Analytics
When the major league football teams train and strategize for upcoming matches, they look at their previous games to see which plays worked, which didn’t, and who are the weakest links out on the field.
It works somewhat similarly for e-commerce businesses. For any enterprise to make solid improvements, they need to be aware of what their recurring issues are, how each shipping partner performs and where there needs to be an improvement.
ClickPost’s dashboard is extremely useful in this endeavour because it tracks a wide variety of different metrics across all shipping partners, like stuck shipments, delayed shipments, delivery exceptions, and RTO rates, among many others. You can even track NDRs based on the various reasons why the initial delivery attempt failed, which can allow you to address each possibility accordingly.
Final Words
Finally, this blog about the Top 10 Best Logistics Companies in Saudi Arabia for eCommerce Shipping [Cheapest and Fastest] will help you in selecting the ideal logistics partners for your ecommerce business after checking all the necessary details.
If the reviews are anything to go by, ClickPost is the perfect shipping solution for ecommerce businesses that are handling large volumes of orders and looking to grow their business exponentially. In addition to a unified view of all your multi-carrier orders, the ClickPost dashboard allows customers to make use of all the above-mentioned features from a single place.
It even has an automated process to take customer feedback after every delivery. One thing is clear: all of its features are aimed at giving your customers the full Amazon experience while keeping your company’s goals and growth in mind.
